FREE SHIPPING on all orders over $50
GENERAL
What are Helix Pro Grips and Invicta Undergrips?
Helix Pro Grips and Invicta Undergrips are performance-engineered grip systems designed to provide superior comfort, control, and durability for racket and paddle sports. Unlike traditional wrapped overgrips, these grips use a compression installation system that allows for fast, secure application without glue or adhesive.
What sports are these grips suitable for?
Helix Pro Grips and Invicta Undergrips are suitable for tennis, padel, pickleball, squash, and other racket or paddle sports. They are designed to perform consistently in both competitive and recreational settings.
How do I install the grip?
Installation takes approximately one minute. Simply slide the grip sleeve over the handle, pull the inner compression tab to lock it securely in place, and use the included safety cutter to remove the inner core. Once installed, the grip is ready for immediate play.
Do I need glue or tape to install the grip?
No glue, tape, or adhesive is required. The compression-lock system secures the grip firmly onto the handle without the need for traditional wrapping or finishing tape.
How do I remove the grip?
Removal is simple and quick. Using the included safety cutter, carefully slice the grip lengthwise and peel it off the handle. The cutter is designed to minimize the risk of damaging your racket or paddle.
How long do the grips last?
Grip longevity depends on frequency of use, playing intensity, and environmental conditions. Most athletes replace their grips periodically to maintain optimal tack and performance. Indoor play may extend lifespan compared to outdoor use.
Products & Customization
Do you offer customization or personalization?
No, we do not currently offer personalization, custom printing, or branded grip options. All Helix Pro Grips and Invicta Undergrips are sold as standard products.
Do the grips come in different sizes?
Helix Pro Grip and Invicta Undergrip are each designed in a universal size that fits most standard racket and paddle handles. The compression-lock system ensures a secure fit across tennis, padel, pickleball, and similar sports equipment without the need to select different sizes. Golf grips will be available soon.
Are the grips suitable for both beginner and professional players?
Yes. Helix Pro Grips and Invicta Undergrips are designed for athletes of all skill levels, from beginners to competitive players seeking enhanced grip performance.
Ordering & Account
Do I need an account to place an order?
No, you may check out as a guest. However, creating an account allows you to track orders, manage your shipping information, and access your order history more easily.
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options available at checkout. All payments are processed through secure, encrypted payment gateways.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast shipping. If you need to modify or cancel an order, please contact customer service immediately. We cannot guarantee changes once an order has been processed.
How can I contact customer service?
You can contact our support team via email through the Contact Us page on our website. We aim to respond to inquiries within 1–2 business days.
Shipping & Returns
Do you offer international shipping?
No. We do not offer international shipping. We only ship to US addresses.
How long does shipping take?
Shipping times depend on your location and the selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed due to potential carrier delays.
What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect item, please contact customer service as soon as possible with your order number and clear photos of the product. We will review the issue and provide instructions for replacement or refund where applicable.
Do I have to pay return shipping costs?
Customers are generally responsible for return shipping costs unless the return is due to a defective product or an error on our part. Return instructions will be provided by customer support.
Do you offer free returns for faulty or incorrect products?
Yes. If the product is defective or incorrect due to our error, we will provide instructions for a replacement or refund and cover the return shipping where applicable.
Warranty & Policies
Do your products come with a warranty?
Helix Pro Grips and Invicta Undergrips are covered against manufacturing defects. Normal wear and tear from regular use is not considered a defect. If you believe your product has a manufacturing issue, please contact customer service with photos and your order details for evaluation.
Are grip replacements covered under warranty?
Grip wear due to regular play, sweat, or environmental exposure is considered normal use and is not covered under warranty. Warranty coverage applies only to verified manufacturing defects.
Where can I find your full policies?
You can find our complete Shipping Policy, Return Policy, Terms & Conditions, and Privacy Policy in the footer of our website.
Wholesale & Retail Partners
Do you offer wholesale opportunities?
Yes, we work with approved retail partners and distributors. If you are interested in carrying Helix Pro Grips or Invicta Undergrips, please visit our Become a Retailer page to submit an application.
How do I apply to become a retailer?
To apply, complete the wholesale application form available on our website. Applications are reviewed based on business credentials and brand alignment.
Do you allow marketplace sales?
Wholesale and distribution terms vary by agreement. Approved retail partners must comply with brand and resale guidelines outlined in their wholesale agreement.