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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How do I install my Helix Pro grip?
Installing a Helix Pro grip is quick and intuitive. Place the grip tube over your paddle or racket handle, then slowly pull the protruding cord until the first section adheres. Continue pulling to fully cover the handle, then trim the excess with a cutter. The process typically takes under one minute and doesn’t require any extra tools or tape.
What makes Helix Pro grips different from regular grips?
Helix Pro grips use advanced non-slip silicone technology that provides superior traction even in sweaty or humid conditions. They are designed to be up to 10× more durable than traditional grips and install much faster, providing consistent control, comfort, and performance during play.
Can I use Helix Pro grips in wet or sweaty conditions?
Yes, Helix Pro’s anti-slip silicone surface is engineered to maintain grip performance even when your hands sweat or in humid environments. This ensures a stable, secure hold throughout the match.
Do you offer returns or warranty on defective products?
If you receive a defective or incorrect Helix Pro product, contact us immediately. We will inspect the issue and, if approved, provide replacement or return instructions based on our return policy. Products must be returned in original condition and packaging.
What payment methods are accepted?
We accept secure payments through Stripe and PayPal. Via Stripe, you can pay using all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You may also choose PayPal at checkout to pay using your PayPal balance, linked bank account, or card. All transactions are encrypted and securely processed to ensure your payment information is fully protected.
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