Effective Date: 15 September 2025

Who we are

Pro Grips USA (“we,” “our,” or “us”) operates the website https://progripsusa.com. We specialize in premium performance grips and accessories designed to enhance control, comfort, and durability for athletes.

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.

For any privacy-related questions, you may contact us at:
Email: info@progripsusa.com

Comments

When visitors leave comments on our website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam and prevent fraudulent activity.

An anonymized string (hash) created from your email address may be sent to the Gravatar service to determine if you use it. The Gravatar privacy policy can be viewed at: https://automattic.com/privacy/. After approval, your profile picture may be visible publicly alongside your comment.

Media

If you upload images to our website (for example, in product reviews), we recommend removing embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from publicly shared images.

Cookies

If you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set cookies to save your login information and display preferences:

  • Login cookies last for two days
  • “Remember Me” login lasts for two weeks
  • Screen options cookies last for one year
  • Logging out removes login cookies

Shopping & Functional Cookies

We use cookies to:

  • Keep items in your shopping cart
  • Process checkout securely
  • Improve site performance
  • Analyze website traffic

Analytics & Marketing Cookies

We may use analytics tools (such as Google Analytics) and marketing tools to better understand user behavior and improve advertising relevance. You can disable cookies in your browser settings at any time.

Embedded content from other websites

Articles or product pages on Pro Grips USA may include embedded content (such as YouTube videos, Instagram posts, or other media). Embedded content behaves the same way as if you visited the third-party website directly.

These third-party websites may:

  • Collect data about you
  • Use cookies
  • Embed additional tracking technologies
  • Monitor your interaction with their content

We encourage you to review the privacy policies of those websites.

Payments

Pro Grips USA processes payments securely through Stripe and PayPal. We do not store or have direct access to your full credit card information.

When you make a purchase:

  • Payment data is transmitted securely via SSL encryption
  • Stripe and PayPal process transactions according to their own privacy policies
  • We receive confirmation of payment and necessary order details only

For more information, please review:

Who we share your data with

We do not sell, rent, or trade your personal information.

We may share limited data with:

  • Payment processors (Stripe, PayPal)
  • Shipping carriers to fulfill your orders
  • Email marketing platforms (if you opt in)
  • Website hosting providers
  • Automated spam detection services

If you request a password reset, your IP address may be included in the reset email for security purposes.

How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely to allow automatic follow-up approval.
  • Order information is retained for accounting, tax, and legal compliance purposes.
  • Registered users (if applicable) can view, edit, or delete their personal information at any time (except usernames).
  • Website administrators may also access and edit user profile information as necessary.

What Rights You Have Over Your Data

If you have an account or have placed an order with Pro Grips USA, you may request:

  • A copy of the personal data we hold about you
  • Correction of inaccurate information
  • Deletion of your personal data (unless we are required to retain it for legal, tax, or security reasons)

To make a request, contact us at:
Email: info@progripsusa.com

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Order data may be processed through secure third-party platforms required to complete your purchase, including payment gateways and shipping providers.

Data Security

We implement appropriate technical and organizational security measures, including SSL encryption and secure hosting environments, to protect your personal information against unauthorized access, misuse, or disclosure.

Changes to This Privacy Policy

Pro Grips USA reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.